Client Background
Greencross, a leading national pet care retailer which includes the brands Petbarn, City Farmers and Green Cross Vets, was seeking a reliable HVAC and refrigeration service provider to address ongoing challenges with its facilities management. With a network of approximately 55 stores across Western Australia, they needed a company capable of delivering consistent, high-quality service and preventative maintenance.
Challenge
In 2021, Westcool was contacted by the Head of Facilities at Greencross, following a recommendation from a Perth property agent. The client expressed dissatisfaction with their previous service provider, citing poor service quality and an inadequate maintenance program. The stores were experiencing ongoing issues, particularly with HVAC and refrigeration systems, leading to reactive breakdowns, increased downtime, and unnecessary operational costs.
Solution
Westcool’s team responded quickly and efficiently to Greencross’ needs. Over the summer period, we attended to multiple reactive breakdowns across several locations, ensuring that all systems were restored to optimal performance. Our response time and the quality of our work helped to build trust with the client, demonstrating our commitment to reliability and service excellence.
In 2022, based on the success of our reactive support, Greencross awarded Westcool the full Western Australian contract for HVAC and refrigeration services across their 55 stores. This contract included comprehensive preventative maintenance to reduce the frequency of breakdowns and extend the lifespan of their equipment.
Results
By implementing a tailored preventative maintenance program, Westcool played a key role in reducing both reactive breakdowns and maintenance costs for Greencross. Our proactive approach allowed us to identify potential issues before they became costly problems, ensuring that HVAC and refrigeration systems were operating at peak efficiency. Over the course of the year, we saw a significant reduction in breakdown incidents and helped Greencross lower overall maintenance expenses.
In 2023, based on feedback and a closer understanding of Greencross’ specific needs, we recommended refining the maintenance program even further to provide a more customized approach. This change resulted in even better service delivery and further reduced the cost of maintenance, while also minimizing reactive repairs.
Conclusion
Westcool’s ongoing commitment to providing tailored, high-quality HVAC and refrigeration services has significantly benefited Greencross, helping them streamline operations, reduce costs, and increase system reliability. We are proud of the relationship we’ve built with Greencross and look forward to continuing to support their facilities with exceptional service for years to come.
